Shipping and Handling

We aim to despatch all orders as soon as possible from receipt of payment. We recommend that all customers select an insured postal service such as recorded delivery or internationally signed for. These services protect the buyer from damage or loss by the postal service, uninsured services are offered but this is entirely at the buyers own risk.

Guarantee

We only sell products that we believe represent good value for money. If you do experience problems with any products that we supply, please contact us. We will happily arrange for replacement where appropriate. We reserve the right to refuse replacement after the third day of receipt of goods signed for in good condition, or any miss use caused by incorrect fitment.

Privacy Policy

oCoop do not disclose buyer's information to third parties.

Returns

We value our customer's satisfaction. If a product does not satisfy your expectations it may be returned for credit within 7 days. Shipping charges are not refundable and any charges incurred via eBay and/or PayPal will be deducted. Defective parts will be exchanged only upon inspection by our technicians. All parts returned should be unused, uninstalled and re-sellable as in new condition. You must contact us to gain a returns authorization number before returning goods. A 25% re-stocking fee may be applied at our discretion for non defective goods. Returned goods will be either refunded or replaced at our discretion.

Feedback

We value customer satisfaction and our reputation. We always aim to resolve any problems before leaving negative or neutral feedback and ask the same of you. Please contact us with any issues you may have, upon satisfactory completion of a transaction please leave feedback and we will do the same for you.

Liability

oCoop shall not be liable for any advice given to the buyer as to the application or use of goods unless confirmed in writing.